Privacy Policy

LAST MODIFIED: April 29, 2021

This Privacy Policy describes the privacy practices of Artisan Confections Company LLC (“we,” “our,” or “us”). This Policy describes the types of information we may collect from you or that you may provide when you interact with us both online and offline, including when you visit our website, www.usa.fulfilnutrition.com (our “Website”), and our practices for collecting, using, maintaining, protecting and disclosing that information.

Depending on how you interact with us or where you are located, different sections of this Privacy Policy may apply to you and include additional rights and information related to our data collection and use practices. Please review this Privacy Policy carefully to understand what we do in regards to your information. If you are a California resident and your Personal Information (as defined below) is subject to the California Consumer Privacy Act, California Civil Code § 1798.100 et seq. (with any implementing regulations and as may be amended from time to time, “CCPA”), please review this Privacy Policy and see the below Section 11 for additional disclosures, our notice at collection, and a description of your rights under the CCPA .

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. This Privacy Policy should be read in conjunction with our Terms of Use. If you do not agree with our policies and practices, you can choose not to use our Website. By accessing or using our Website, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the Website after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

1. INFORMATION WE COLLECT ABOUT YOU

We collect information, including Personal Information, from and about you when you interact with us. Some of this information may be provided directly by you and some of it may be collected automatically when you interact with our Website or our services. When we use the term “Personal Information” we mean information by which you may be personally identified, such as your name, postal address, email address, telephone number, mobile number, Internet Protocol (“IP”) address, social media handle, and or other online identifiers.

Information You Provide to Us Directly

We collect Personal Information and other information when you directly provide it to us. For example, we collect Personal Information when you complete web forms to request or order information, catalogs, products or services from us, posting in a public space on our Website, responding to a survey, registering for a promotion or by reporting a problem with our Website.

Depending on how you interact with us, we may collect the following types of Personal Information:

• Identifiers and Similar Information. Your first and last name, email address, business e-mail address postal address, date of birth, phone number, social security number, driver’s license number, passport number, online identifiers or other similar identifiers.
• Demographic Information. We may collect information including your gender, age and your zip code or postal code. This information may include characteristic information that is protected under certain federal and state laws.
• Payment Information. Information including your name, payment card, billing address, and shipping details. This information may include information protected under certain federal and state laws.
• Commercial Information. Records of products or services purchases, obtained, or considered, or other purchasing histories or tendencies, including the types of products purchased, the types of products being registered, the serial number, date of purchase, or other product identifying information.
• Responses to Surveys and Promotional Events. Responses to questions and interactions with us on social media, competitions, and at events, or through surveys that we provide to you.
• Geolocation Data. Information about your location or the location of your device.
• Correspondence and Communications. Records of information provided by you when you contact us directly, respond to a survey, or interact with us on social media. This includes audio, visual and electronic information, for example recordings of calls with our customer support service.
• Comments and Reviews. When you post comments or reviews on our Website, we will collect certain information such as a nickname and your location and other information that you voluntarily provide, such as your gender and age.
• Inferences Drawn from Other Personal Information. Certain information we collect from the above categories may be used to create a profile reflecting your preferences, tendencies, and the like.

We may combine information that we have collected offline with information we collect on or through our Website, or we may combine information we get from third parties with information we already have.

Information We Automatically Collect

When you visit our Website, interact with us through online media and advertisements, certain information about your visit and/or interaction with us is automatically logged, including certain traffic data and usage information. This Internet and electronic network activity information may include information about your equipment, your IP address, and your browsing actions and patterns when you visit our Website, including the referring and exit pages. We collect this information to help us manage our content and improve your use of the Website. We may use cookies and other similar industry standard technologies to capture this information. For additional information on the various cookies we use and the purposes for which we use them, please see the below Section 2.

2. OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES

Cookies and Similar Technologies. We use certain common methods and technologies to collect and store Usage Information about your interaction with our Website (“Analytic Technologies”). Analytic Technologies may be downloaded to the personal computer, laptop, tablet or mobile phone or other computing device that you use to access the Websites (“Your Device”). The Analytic Technologies that we use and the types of information they collect are:

• Cookies. A cookie is a data file placed on Your Device when you visit our Website. We use cookies to facilitate the use and navigation of our Website, and to remember you and your preferences in case you return to our Website and to conduct range measurement. Information collected by a cookie tells us about your browser. It may also give us a timestamp and a unique identifier. Almost all browsers allow blocking of removal of existing cookies or send a warning to prevent the placing of a cookie. You can find more information on this functionality in the “help” tab of your browser. Please note that blocking cookies might impair or limit your use of our Website.
• We use analytics tools, including Google Analytics, to collect information about your use of the Website. These tools collect information such as how often users visit our website, what pages they visit, and what other websites they visited prior to coming to one of our Website. If you access one of our Website from outside the United States, the information generated about your use of our Website may be transferred and saved to the vendor’s server in the United States. In exceptional cases, the full IP address will be transferred to a Google server in the United States to be shortened there. You can find out more information about how Google collects and processes information collected by Google Analytics here. You can opt-out of Google Analytics tracking by visiting https://tools.google.com/dlpage/gaoptout/.
• Web Beacons.A web beacon is a small graphic image or other web programming code, also known as “1×1 GIF” or “clear GIF.” We may download web beacons to Your Device when you access our Website or through email messages that we send to you. We use web beacons only to count visitors to our Website and to count how many emails that we send are actually opened. If a web beacon is used, it does not allow the identification of the user.
• Embedded Scripts. An embedded script is a programming code that is designed to collect information about your interactions with our Website, such as which links within our Website you click on, which type of browser or device you use (e.g., mobile or desktop version). We use such information to enhance the user experience, including when you access our Website from a mobile device. This code is downloaded onto Your Device when you access our Website and is deactivated or deleted when you leave our Website. Identification of the user does not take place.

Do Not Track Signals. The Site does not process or respond to “Do Not Track” signals, since uniform standards for “Do Not Track” signals have not been adopted. To learn more about “Do Not Track”, please visit “All About Do Not Track”.

3. HOW WE COLLECT INFORMATION

We collect some Personal Information directly when it provided by your or your representative (including through our service providers), other information we collect about you automatically for your use of our Website, and some information we collect indirectly from other sources such as our service providers and vendors, software applications, and at our stores or in-person events. Where required by applicable law, we will not collect your Personal Information without your consent.

Depending on how you interact with us, we may collect Personal Information in the following ways:

• Directly From You. For example, if you register for a promotion] we will collect the information you provide to us. When you post comments or reviews on our Website, we will collect certain information such as a nickname and your location and other information that you voluntarily provide, such as your gender and age. We also collect information if you register with us on certain sites and apps, download a corporate report, or sign up to receive certain communications such as newsletters or financial alerts.
• Automatically Through Your Use of the Website or our Mobile Apps. When you visit our Website, interact with us through online media and advertisements, or utilize our mobile apps, certain information about your visit and/or interaction with us is automatically logged though the use of various tracking tools like browser cookies and web beacons. We collect information about users over time when you use this Website. We may have third parties collect Personal Information this way.
• From Third Parties. We collect some Personal Information and other information from additional sources as permitted by law, including from entities that provide us services like payment processors, marketing partners, your service providers, and others. We also collect some information about you from social media platforms. Please note that if you upload your LinkedIn profile in order to apply for a job with us you should refer to LinkedIn’s privacy policy to learn more about how your Personal Information is processed for this purpose.
• We Combine Information We Have Collected From You. For example, we may combine information that we have collected offline with information we collect online. Or we may combine information we get from third parties with information we already have.

4. WHY WE COLLECT YOUR INFORMATION

We use the information we collect for purposes associated with the growth, maintenance, and management of our business. Depending on how you interact with us, we may use your Personal Information and other information for the following purposes:

• Perform Services for Customers. This includes maintaining or servicing accounts, providing customer service, and processing customer requests.
• Business Operations. This includes operating our Website, facilitating product purchases, accounting, auditing, billing, and collection activities.
• Respond to Your Requests or Questions. For example, we might use your information to register you for promotions at your request, notify you if you win a prize and deliver the prize to you. We also use your information to respond to you when you contact us.
• Marketing and Advertising. For example, we might send you information about new products and special offers. We might also use your information to serve you ads about products and offers. We might tell you about new features or updates. These might include third party offers or products we think you might find interesting. We will send you marketing emails if you sign-up to receive them. To learn how to manage this, please review the below section, “Choices About How We Use and Disclose Your Information.”
• Improve Our Products and Services. We might use your information to customize your experience with us.
• Contractual Obligations. This includes performing our contractual obligations to a customer or others and our protecting legal rights.
• Analyze Website Trends and Customer Interests. We may use your information to make Website or product improvements. We may also combine information we get from you with information about you we have gotten from third parties.
• We may use information to protect our company, our customers, and Website. This includes detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
• To Communicate With You. For example, we will communicate with you about your account or our relationship. We may contact you about your feedback. We may contact you to tell you about changes to this Privacy Policy, Website Terms, changes to our Website or services. We may also tell you about issues with your orders.
• As Otherwise Permitted by Law or As We May Notify You. For example, we will may use your personal information to carry out our obligations and enforce our rights arising from any contracts entered into between you and us. We may also notify you of other purposes and will get your consent as required by law.

We may also use the information that you provide in any other way that we describe when you provide the information and for any other purpose with your consent.

5. HOW LONG DO WE KEEP YOUR INFORMATION

We retain information that we collect about you or that you provide to us, including any Personal Information, for business purposes and as long as is reasonably necessary to provide you with our products and services. We will also retain the information as reasonably necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may also retain cached or archived copies of your information for a reasonable period of time.

6. DISCLOSURE OF YOUR INFORMATION

We may share your Personal Information and other information with the following:

• Our Subsidiaries and Affiliates. We will share this information for our business purposes and to otherwise engage in the activities described in this Privacy Policy.
• Third Parties Who Perform Services For Us or On Our Behalf. For example, we share information with vendors who operate our Websites, run promotions, and send emails. We may authorize these vendors to collect information on our behalf and share certain information with their subcontractors, but only to the extent necessary for the vendors to perform services on our behalf.
• Advertising Partners. For example, we may disclose certain information collected through our use of cookies or similar technologies to third party cookie providers, advertisers and social media providers. For more information on our use of cookies, please see the above Section 2.
• Business Partners. For example, we will share information with third parties who co-sponsor a promotion with us. We might also share information with a business partner who distributes our products. These partners may send you information about events and products by mail or email.
• In Order to Comply With the Law or to Protect Ourselves. For example, we will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests as required or permitted by law. We might share information when we are investigating potential fraud. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
• With Your Consent or at Your Direction. We may disclose or share your Personal Information to other entities with your consent or when you have directed us to.
• Any Successor to All or Part of Our Business. For example, we may share your Personal Information, in connection with or during negotiations of any proposed or actual merger, purchase, sale, joint venture, or any other type of acquisition or business combination of all or any portion of our assets, or in connection with the transfer of all or a portion of our business to another company.
• We may share your information for reasons not described in this policy. We may share your personal information for other reasons that we may describe to you at the time of information collection.

Additionally, we may convert or combine some Personal Information of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user. We may use and disclose any such de-identified or aggregated data without restriction as allowed by law.

7. CHOICES ABOUT HOW WE USE AND DISCLOSURE YOUR INFORMATION

Under applicable law, you have certain rights and choices regarding the Personal Information you provide to us:

• You Can Set Your Browser to Refuse All or Some Browser Cookies. If you disable or refuse cookies, some parts of the Website may then be inaccessible or not function properly. For more information on how you can control cookies and related advertising tools please see the above Section 2.
• Opt-Out of Receiving Our Marketing Emails. To stop receiving our promotional emails, follow the “UNSUBSCRIBE” link in any of our promotional emails in the email message and following the prompts that appear to adjust your email preferences. This opt-out does not apply to transactional or informational emails (e.g., our communication in response to your request for information, products or services from us) nor to disclosure to a third party that is acting on our behalf and under our instructions in support of our permitted uses of your Personal Information.
• Limit Our Use of Your Personal Information. If you do not wish to have your Personal Information used by us to promote our own products or services, you can opt out by sending us an email stating your request to privacy@artisanconsumerrelations.com.

8. ACCESSING AND CORRECTING YOUR INFORMATION

You may send us an email at privacy@artisanconsumerrelations.com to request access to any Personal Information that you have provided to us, or to correct or delete that Personal Information. We will evaluate such requests on a case-by-case basis. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

9. LINKS TO OTHER WEBSITES

Our Website may contain links to third party websites. If you click on a third party link, you will be taken to a platform we do not control. This Privacy Policy does not apply to the information practices of that website or platform. Read other companies’ privacy policies carefully. We are not responsible for these third parties

10. USERS OUTSIDE OF THE UNITED STATES

Our Website is hosted in the United States, our products and services are provided from the United States, and our Website is targeted to our customers who are located in the United States. It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. If you are a user accessing our Website or services from the European Union, Asia or any other region with laws governing personal information collection, use and disclosure that differ from United States laws, please note that you are transferring your Personal Information outside your home jurisdiction, and that by providing your Personal Information to us, you are consenting to the transfer of your Personal Information to the United States and other jurisdictions as indicated above, and to our use and disclosure of your Personal Information in accordance with this Privacy Policy.

11. ADDITIONAL INFORMATION FOR CALIFORNIA RESIDENTS

The CCPA imposes certain obligations on us and grants certain rights to California residents (“California Resident,” “you” or “your”) with regard to “Personal Information” (as defined under the CCPA). If you are a California Resident, please review the following information about our collection, use, disclosure, and sale of your Personal Information and your potential rights with regard to your Personal Information under the CCPA. The rights described herein are subject to exemptions and other limitations under applicable law.

Terms used in this section have the meaning ascribed to them in the CCPA. Artisan Confections Company is a “business.” For purposes of this Section 11 only and with regard to California residents only, Personal Information includes information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a California resident or a household. It does not include de-identified information, aggregate consumer information, or publicly available information, as those terms are defined in the CCPA.

A. Notice at Collection and Use of Personal Information

Information We Collect

Depending on how you interact with us, we may collect the categories of personal information listed above in the section “Information We Collect About You” above.

How We Use Collected Information

We may use your personal information for the business or commercial purpose listed above in the section “Why We Collect Your Information” above.

Our Sale of Personal Information

We may “sell” your personal information as that term is defined under the CCPA. You have the right to opt-out of this sale through this link: “Do Not Sell My Personal Information.”

For more information about our privacy practices, please review our Privacy Policy.

B. Our Collection, Use, Disclosure and Sharing of Personal Information

What Information We Have Collected, the Sources from Which We Collected It, and Our Purpose for Collecting the Information

In the preceding 12 months, and depending on how you interact with us, we may have collected all or some of the Personal Information listed above in “Information We Collect About You” above. We may have collected personal information from all or some of the categories of sources listed in the above section, “How We Collect Information.” We may have collected all or a few of the categories of personal information for the business or commercial purposes identified in the above section, “Why We Collect Your Information.”

Purposes for Collecting Personal Information

We may collect or sell the Personal Information we collect for one or more of the following business or commercial purposes described above in “How We Use Collected Information.”

Our Disclosure, Sharing, and Sale of Personal Information

We may sell your Personal Information, as that term is defined under the CCPA. We do not knowingly sell the Personal Information of California residents under 16 years old. We may also disclose your Personal Information to certain third parties for a business purpose.

In the preceding 12 months, we may have sold or disclosed for a business purpose the following categories of Personal Information to the following categories of third parties:

Category of Personal Information	Category of Third Party Information Sold To	Category of Third Party Information Disclosed to for a Business Purpose
Identifiers and Similar Information (such as name, email or IP address)	· Online advertisers, ad networks, and advertising partners · Analytics providers	· Advertising partners · Analytics providers · Technical service providers · Providers or partners that support our business operations (such as payment services providers; shipping companies; etc.) · Affiliated entities
Additional Information Protected by Certain Federal or State Laws (for example, financial information)	N/A	· Advertising partners · Analytics providers · Technical service providers · Providers or partners that support our business operations such as payment services providers; shipping companies; etc.) · Affiliated entities
Characteristics Information (such as age or gender)	N/A	· Advertising partners · Analytics providers · Technical service providers · Providers or partners that support our business operations (such as payment services providers; shipping companies; etc.) · Affiliated entities
Commercial Information (for example, products purchased)	N/A	· Advertising partners · Analytics providers · Technical service providers · Providers or partners that support our business operations (such as payment services providers; shipping companies; etc.) · Affiliated entities
Internet and Electronic Network Activity Information (such as browsing history and your interactions with our Website)	· Online advertisers, ad networks, and advertising partners · Analytics providers	· Advertising partners · Analytics providers · Technical service providers · Affiliated entities
Geolocation Information (such as device location)	· Online advertisers, ad networks, and advertising partners · Analytics providers	· Advertising partners · Analytics providers · Technical service providers · Providers or partners that support our business operations (such as payment services providers; shipping companies; etc.) · Affiliate entities
Audio, electronic, or visual information (for example, call recordings)	N/A	· Technical service providers · Providers or partners that support our business operations (such as payment services providers; shipping companies; etc.) · Affiliate entities

In addition, in the preceding 12 months, we may have disclosed for a business purpose all of the categories of personal information identified above in “Information We Collect About You” to the following categories of third parties: (i) judicial courts, regulators, or other government agents purporting to have jurisdiction over us, our subsidiaries or our affiliates, or opposing counsel and parties to litigation; and (ii) other third parties as may otherwise be permitted by law.

We may also share your personal information with our service providers such as our IT providers other entities that have agreed to limitations on the use of your personal information, or entities that fit within other exemptions or exceptions in. or as otherwise permitted by, the CCPA.

California Residents’ Rights Under the CCPA

If your Personal Information is subject to the CCPA, you may have certain rights with regard to such Personal Information, including the right to:

• Request to Delete. Request that we delete any Personal Information about you that we have collected or maintained, subject to certain exceptions.
• Request to Know. Request that we provide you with: (i) the categories of Personal Information we have collected about you; (ii) the categories of sources from which we collected the Personal Information; (iii) the business or commercial purpose for collecting or selling the Personal Information; (iv) the categories of third parties with whom we share Personal Information; (v) the specific pieces of Personal Information we have collected about you; and (vi) the categories of Personal Information about you we have sold or disclosed for a business purpose.
• Not to Be Discriminated Against. Not be discriminated against because you exercised any of your rights under the CCPA.
• Opt-Out of Sale. Request that we not sell your Personal Information.

The CCPA does not restrict our ability to do certain things like comply with other laws or comply with regulatory investigations. We also reserve the right to retain, and not to delete, certain Personal Information after receipt of a request to delete where permitted by the CCPA or where another law or regulation is applicable.

How to Submit a CCPA Rights Request

• Request to Know and Request to Delete. If your personal information is subject to the CCPA, you may submit a Request to Know and a Request to Delete as described above, by calling the following telephone number 888.312.0489 or sending us an email at privacy@artisanconsumerrelations.com.
• Opt-Out of Sale. To the extent that we sell your Personal Information as the term “sell” is defined under the CCPA, you have the right to opt-out of the sale at any time. You may submit a Request to Opt-Out by: (1) sending us an email at privacy@artisanconsumerrelations.com; or (2) calling the following telephone number 888.312.0489.

We are required to provide certain information or to delete Personal Information only in response to verifiable requests made by you or your authorized agent. When you submit a Request to Know or Request to Delete, we may ask that you provide clarifying or identifying information to verify your request. Such information may include, at a minimum, depending on the sensitivity of the information you are requesting and the type of request you are making, your name and email address. Any information gathered as part of the verification process will be used for verification purposes only.

 

You are permitted to designate an authorized agent to submit a request on your behalf and have that authorized agent submit the request through the aforementioned methods. In order to be able to act, authorized agents have to submit written proof that they are authorized to act on your behalf, or have a power of attorney and we may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on your behalf. We may also require that you directly verify your own identity with us and directly confirm with us that you provided the authorized agent permission to submit the request.

Contact for More Information Regarding California Issues

If you have any questions or concerns about this California privacy section, please email privacy@artisanconsumerrelations.com.

Additional California Privacy Rights

If you are a California resident, you may obtain certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@artisanconsumerrelations.com with “Shine the Light Inquiry” in the subject line. Please note, however, that we do not currently disclose any of your Personal Information to third parties for their direct marketing purposes.

Some web browsers have a “Do Not Track” feature. This feature lets you tell websites you visit that you do not want to have your online activity tracked. These features are not yet uniform across browsers. Our sites are not currently set up to respond to those signals.

12. OUR WEBSITE AND CHILDREN

Our Website is meant for adults. We do not knowingly collect personal information from children (including children under age 13 in the United States). If you are not an adult, do not use or provide any information on this Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or username you may use. If we learn we have collected or received personal information from a child, we will delete that information. Parents, if you believe we might have any information from or about your child, please contact us at privacy@artisanconsumerrelations.com.

13. DATA SECURITY

We have implemented commercially reasonable security measures, including physical, technical and administrative safeguards, designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure.

Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Site.

14. CHANGES TO OUR PRIVACY POLICY

We will post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Information, we will notify you through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date, active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.

15. CONTACT INFORMATION

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at: Artisan Confections Company LLC, 5400 West W.T. Harris Blvd., Suite L, Charlotte, NC 28269, email: privacy@artisanconsumerrelations.com, telephone: 888.312.0489.